Managed IT services allow businesses to delegate their IT operations to an expert third-party organization that specializes in handling these responsibilities. These third-party organizations are known as managed service providers (MSPs),
They are responsible for the entirety or portions of a business’ IT systems, as agreed upon in a Service Level Agreement (SLA). IT equipment is typically procured by the client, and depending on the SLA, MSPs may provide round-the-clock monitoring, issue resolution and reporting, and more.
According to the SLA, MSPs charge a flat fee for delivery of their services over a set period of time. The SLA defines exactly what services will be furnished and the degree they will be offered, as well as metrics for measuring the success of these services.
Through outsourcing SMBs are able to reap the benefits of receiving IT support at a significantly reduced cost in comparison to creating a comparable team in-house. Additionally, MSPs can also offer a wealth of experience from actively managing multiple client accounts that in-house teams would not collectively have.
Additionally, by using an MSP organizations are able to forecast their monthly, quarterly, and yearly expenditure on IT, and are freed from having to focus on this area of operational readiness. This allows SMBs to focus on growing their business without worrying about day-to-day IT issues or requirements.
Another benefit to is a greater opportunity for security expertise and successfully enacted security policies. MSPs work with security standards day in, day out, and should be able to steer your organization within the parameters and regulations it needs to adhere to. For some organizations, especially in finance, healthcare, educations, and other industries, this type of regulatory compliance is mandatory for the IT portion of their business and requires the expertise and experience that a managed service provider can offer. MSPs can mitigate risk in this way while assuring that the experts in charge of your IT operations are always up to date on the latest information, technologies and processes that will keep your infrastructure working efficiently and successfully into the future.
Remote support is the ability to actively connect to your business systems and consoles ensuring a totally dynamic approach to support. This allows you to focus on your business, and our response times are minimised, increasing your productivity.
Remote support allows us to be proactive with preventative maintenance and to be on lookout for any developing technical issues and resolving these prior to them becoming a problem.
Network support ensures increased productivity and efficiency. A proactive approach to ensuring that your business systems, assets and platforms are all operating to their true potential.
At Blowfish we have Cisco qualified network engineers who can support your network to make certain it runs optimally.
Remote Monitoring and Management (RMM) is how we ensure that your systems and platforms are operating correctly, it's a policing and management IT system which allows us to control network devices such as servers and, desktop devices in the field iincluding PDA's and all other networked mobile devices.
Network monitoring helps keep your business healthy by:
Stop wasting time firefighting and start building the future foundations of your business. You'll be less stressed and your colleagues will consider you a hero.
Server support ensures that reliability and performance are maximised and as your business grows you can enhance and expand capacity or modify programs, platforms, and applications.
Server support gives your business more technical strength and resources in the areas you require it.
Products supported include;
Gain the simplicity of one managed service provider for all your technology, meaning a single point of contact and a single monthly bill .
By managing all aspects of your technology we will understand how your business works, meaning we can recommend new ways for you to innovate and improve.
Because it's delivered as a service you will benefit from being able to pay monthly, with the ability to simply add or remove users as you require.
We can supply, implement and manage everything you need both on-site or in the cloud, including; IT Support, Cloud Solutions, Cyber Security, Telephony, Print and Data Management and much more.
Blowfish Automate provides your business with automated remote monitoring, patching and endpoint management, alongside our award-winning helpdesk support.
When you work with Blowfish using Managed Services , you can focus on the things you do best and let Blowfish worry about the technical issues your business may face.
We recognise that making the decision to hand over part or all of your IT function to a third party is a significant one and a smooth transition is key to the success of the ongoing partnership.
With Blowfish, you're in safe hands. Our tried and tested methodology is built on years of experience.
Following the five simple steps below, we will transition all or part of your IT service from you or your current supplier to ourselves, smoothly, efficiently and on time.
We appoint a dedicated transition manager, establish the transition plan then agree this and the implementation process.
We capture, and share knowledge held by existing suppliers and internal teams. We outline the roles and responsibilities of each party in the process.
We capture information relating to the agreement, deployment and configuration of the toolsets to support the managed service.
We take responsibility from the current supplier or client for services in a phased approach to mitigate any potential impact on business as usual.
Following the "service commencement date" we contractually take responsibility for the delivery of all in-scope services.